Cancellation Refund Policy

The objection process for collections made with 3d or virtual pos from the online collection system is 10 working days. Within 7 working days from the cardholder’s request for a refund, our company will make an assessment and inform the customer. Our company works in cash and requests after 10 business days from the invoice date will not be evaluated.


Personal Information Security

All personal information received from customers during membership and shopping are protected by the highest available electronic and physical security systems, and stored in an environment that can only be viewed by authorized personnel and when necessary, with the approval of the user. This information is used only within the framework of international law and the laws of the Republic of Turkey ..
It has been undertaken and guaranteed by our company that personal information is not disclosed, published or shared with third parties without the consent of the user. reserves the right to use general user information other than personal information for information, promotion, announcement and offer purposes, if user consent is given.


Payment Information Security

The online security department created within takes measures to prevent illegal uses such as credit card fraud by checking the identity and address information of our customers who will make purchases for the first time, and by contacting customers by phone when necessary. has 256bit security certificate. Credit card information provided for purchases made from is transferred to the system of contracted banks using 256bit SSL encryption protocol provided by Globalsign, independently of the site, and an inquiry is made by the bank. The card information entered is transmitted directly to the bank; All transactions take place between the customer and the bank. Since this information cannot be viewed and recorded by the site in any way, it is not possible for the information to be passed on to third parties.
The lock picture in the lower right corner of the payment page shows that the page is encrypted with SSL and secured.



Situations such as theft of credit card information mostly occur in physical environments. It is not recommended to use credit cards in places or to give the card number to others.
In cases such as theft, loss or unauthorized use of the credit card, the bank to which the card belongs should be contacted without wasting time and the situation should be reported.
In cases of credit card fraud detected by, the relevant bank and cardholder are informed about the situation.
For online purchases, make sure that the address and telephone information of the shopping site are correct, and if necessary, verify by calling the customer service number on the site.